Terms and Conditions

Last updated: January 8, 2026

These Terms and Conditions constitute a legally binding agreement between you and Clearwell. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree to these terms in their entirety, you must not access or use our website or services.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

• "We," "Us," "Our" refers to Clearwell
• "You," "Your" refers to the user or customer of our services
• "Services" means the cleaning services provided by Clearwell
• "Website" means our online platform accessible at our domain
• "Agreement" means the contract formed between you and us when you book our services
• "Content" means all text, images, graphics, and other materials on our website

2. Agreement to Terms

By using our website or services, you confirm that:

• You are at least 18 years of age or have parental consent
• You have the legal capacity to enter into a binding agreement
• You will comply with all applicable laws and regulations
• All information you provide to us is accurate and complete
• You accept these Terms and Conditions in full

We reserve the right to refuse service to anyone who does not meet these requirements.

3. User Obligations and Conduct

General Obligations

As a user of our services, you are obligated to:

• Provide accurate, current, and complete information when booking services
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use of your account
• Update your information promptly if it changes
• Ensure that you have the authority to allow us access to the property
• Comply with all reasonable requests from our staff

Prohibited Conduct

You must not:

• Use our services for any unlawful purpose or in violation of any laws
• Engage in any conduct that restricts or inhibits anyone's use of our services
• Harass, abuse, threaten, or intimidate our staff or other users
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorized access to our systems or networks
• Interfere with the proper functioning of our website or services
• Transmit any viruses, malware, or other harmful code
• Violate the intellectual property rights of Clearwell or third parties

4. Service Conditions and Limitations

Service Scope

Our cleaning services are subject to the following conditions:

• Services are provided in accordance with industry standards and best practices
• We use eco-friendly, plant-based cleaning products unless otherwise specified
• Service times are estimates and may vary based on property conditions
• We reserve the right to refuse to clean areas deemed unsafe or unsuitable
• Additional charges may apply for services beyond the initial scope

Property Access and Preparation

You must ensure that:

• Our staff can safely access all areas requiring cleaning
• Utilities such as water and electricity are available
• Valuable, fragile, or personal items are secured before our arrival
• Pets are safely contained or removed from areas being cleaned
• You or an authorized representative is available for access

5. Warranties and Disclaimers

Our Warranties

We warrant that:

• Services will be performed with reasonable care and skill
• Our staff are trained and experienced in eco-friendly cleaning methods
• We maintain appropriate insurance coverage for our operations
• We comply with applicable health and safety regulations

Disclaimer of Warranties

Except as expressly stated, we make no warranties, express or implied, regarding:

• The suitability of our services for your specific purposes
• The removal of all stains, marks, or odors (results may vary)
• The condition of surfaces after cleaning (pre-existing damage may become visible)
• Uninterrupted or error-free service delivery

Our services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.

6. Liability and Indemnification

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability shall not exceed the amount paid for the service in question
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for damage caused by pre-existing conditions
• We are not liable for losses resulting from your failure to follow our instructions
• We are not responsible for items not properly secured or disclosed

Your Indemnification

You agree to indemnify and hold harmless Clearwell, its staff, and affiliates from any claims, damages, or expenses arising from:

• Your breach of these Terms and Conditions
• Your violation of any laws or regulations
• Your negligence or willful misconduct
• False or misleading information you provide
• Your failure to secure valuable or fragile items

7. Complaints and Dispute Resolution

Complaint Procedure

If you have a complaint about our services:

• Contact us within 24 hours of service completion
• Provide detailed information about the issue
• Allow us reasonable opportunity to inspect and remedy the problem
• We will respond to complaints within a reasonable timeframe

Dispute Resolution

In the event of a dispute:

• We encourage informal resolution through direct communication
• If informal resolution fails, either party may pursue mediation
• Disputes that cannot be resolved through mediation may be subject to arbitration or legal proceedings
• Both parties agree to act in good faith to resolve disputes promptly

8. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, civil unrest, or government actions
• Strikes, labor disputes, or supply chain disruptions
• Pandemics, epidemics, or public health emergencies
• Utility failures or infrastructure breakdowns
• Any other events beyond our reasonable control

In such circumstances, we will make reasonable efforts to notify you and reschedule services when possible.

9. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

Our collection, use, and protection of your personal information are governed by our Privacy Policy, which should be read in conjunction with these Terms and Conditions.

By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

10. Intellectual Property

All intellectual property rights in our website, services, and materials (including but not limited to text, graphics, logos, images, and software) belong to Clearwell or our licensors.

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal purposes only. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify, adapt, or create derivative works from our materials
• Use our trademarks, service marks, or branding without authorization
• Remove or obscure any copyright or proprietary notices
• Use our content for commercial purposes without a license

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. The "Last updated" date at the top of this page indicates when the terms were last revised.

Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing these terms periodically to stay informed of any updates.

If you do not agree to the modified terms, you must discontinue use of our services.

12. Assignment and Transfer

You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent.

We may assign, transfer, or delegate our rights and obligations to a third party at our discretion, provided such transfer does not materially affect your rights under these terms.

13. Severability and Waiver

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Clearwell.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any legal action or proceeding arising from these terms shall be brought exclusively in the courts of England and Wales, and you consent to the jurisdiction of such courts.

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you reside.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices or agreements referenced herein, constitute the entire agreement between you and Clearwell regarding your use of our services.

These terms supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, relating to the subject matter herein.

16. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. You may have additional rights that cannot be excluded or limited by these terms.

For information about your consumer rights, you can contact the Citizens Advice Bureau or visit their website.